If you are not satisfied with your order for any reason, you can return your items for a refund. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met ToranniStudioCraft.Com reserves the right to charge a 15% restocking fee or refuse the return.

• The items must be returned for refund or exchange within 15 days of original purchase
• Items and packaging must be received in new condition
• The original packaging must not be damaged
• Packaging must include all original items, tags etc.
• Return Authorization Number must be clearly marked on the shipping box
• Return package must include a copy of the original invoice or sale receipt

Before returning your package you need to contact TorraniStudioCraft.Com via email at torranistudiocraft@gmail.com to receive a Return Authorization Number (number to be placed on returning package).   

Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

Return Address
Torrani Studio Craft, 14505 S Harris Rd, Eden Mills, VT 05653
Phone:  (816) 537-4444
E-mail: torranistudiocraft@gmail.com